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Return Policy

Our return policy is designed to ensure customer satisfaction. Here are the key points of our return policy:

  1. Return Eligibility:

    You can return items within 14 Days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

  2. Initiating a Return:

    To initiate a return, please [visit our returns page] and provide your order details, including the order number and the reason for the return. Our customer support team will guide you through the return process.

  3. Refund or Exchange:

    You have the option to request a refund for the returned item(s) or exchange them for a different product, if available.

  4. Return Shipping:

    If the return is due to a product defect or an error on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for the return shipping fees.

  5. Refund Processing:

    Once we receive the returned item(s) and inspect them, we will process your refund. Refunds are typically issued to the original payment method within [5 business days].

  6. Exceptions:

    Certain items, such as personalized or perishable goods, may not be eligible for return. Please check the product description or contact our customer support for specific return eligibility information.

  7. Damaged or Defective Items:

    If you receive a damaged or defective item, please [contact our customer support] as soon as possible, providing photos and details of the issue. We will arrange for a replacement or refund.